What We Offer
Specialty Pharmacy Services
We provide a full spectrum of specialty pharmacy services designed to support patients with complex conditions and the physicians who care for them — from dispensing and insurance navigation to clinical coordination and therapy management.
Specialty Drug Dispensing
We dispense a comprehensive formulary of specialty medications — including biologics, monoclonal antibodies, injectables, and high-cost oral therapies — for patients with complex chronic and rare conditions.
What's Included
- Cold-chain and temperature-controlled handling
- Rigorous dosing verification protocols
- Direct-to-patient and clinical site delivery
- Specialty packaging and administration supplies
- Ongoing refill management and adherence monitoring
Prior Authorization & Insurance Support
Navigating insurance requirements for specialty medications is complex and time-consuming. Our dedicated authorization team manages the entire process — from initial submission to appeals — on behalf of prescribers and patients.
What's Included
- Complete prior authorization submission and tracking
- Appeals and peer-to-peer review coordination
- Benefits investigation and coverage verification
- Copay assistance and patient assistance program enrollment
- Real-time status updates for prescribers and patients
Patient Care Coordination
Every patient at Richmond Specialty Pharmacy is assigned a dedicated care coordinator who serves as their primary point of contact throughout the course of therapy — from onboarding through ongoing treatment.
What's Included
- Dedicated care coordinator assigned at intake
- Medication counseling and education
- Adherence monitoring and proactive outreach
- Side effect management and clinical support
- Coordination with prescribers and care teams
Medication Therapy Management
Our clinical pharmacists conduct comprehensive medication reviews to optimize therapeutic outcomes, identify potential drug interactions, and ensure patients are receiving the most effective regimen for their condition.
What's Included
- Comprehensive medication review (CMR)
- Drug interaction screening and clinical review
- Therapeutic outcome monitoring
- Prescriber consultation and clinical recommendations
- Documentation and care plan coordination
Have Questions About Our Services?
Our clinical team is available to answer questions from patients, caregivers, and referring physicians. Contact us to learn more about how we can support your care.